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Frequently Asked Questions

Indeed you can make instant payment online to secure the property. 

DEBIT CARDS

Maestro (formerly Switch)

  • Mastercard
  • Debit Visa Electron
  • Visa debit
  • Delta
  • You won’t need to pay a charge to use any of the above debit cards when you book a holiday with us. You can use 

  • CREDIT CARDS

    1. Visa
    2. Mastercard
    3. American Express

    4. PAYPAL

      Paying with PayPal is a fast and secure way to pay for your booking your holiday Accomodation. PayPal Ts&Cs apply.

once the payment has  been processed you need to contact us for this, you don’t need to add payment through us but after you paid yiur deposit to secure the accomodation you will pay the remaining balance on arrival to the property 

The booking process is straight forward and takes  less than a minute, 

Please contact our admin team for cancelling your booking or directly with the property — terms and condition applied as per individual booking policy 

you can contact us by calling our calling centre by email or instant text 

We can arrange a pick up and drop-off or holiday package by completing the form on our website or contact us directly 

In order to book the accomodation, you must pay a certain amount up front, usually this is about 20% of the total property rental. However, you will get it back if you cancel within the free cancelation period. if you cancel after this free period you won’t get the deposit back.

We hold a certain amount to verify your payment method e.g card. The deposit amount is a guarantee in case the guest no-show. 

You can choose to pay by PayPal or debit and credit card. 

The rentals through our platform are usually per property and for the number of guests indicated by the property owner. However some suite accommodations my be listed per person and this is specified on booking process. 

You will receive an email with your invoice number and this is your proof of the reservation once the deposit was paid.

The specific time of check in and check out is set from the property, usually the check in is at 3pm and check out at 11.00am However each property are quite flexible when possible. 

You can extend your stay to the same property if there is availability and will do our best to keep your payment fee the same